Each submission for your registration can be in one of three primary statuses: Pending, Complete, or Cancelled. This page explains what each status means and how you can define the criteria for accepting submissions.
Pending
- A submission is Pending if some required steps are incomplete—such as forms, fee payments, or final confirmations.
- All registrations require a user to indicate their submission is final, either by submitting payment or clicking a "Submit Pending Registrations" button on the final screen of the registration. Submissions will remain Pending until that final action is taken or the status is changed by an administrator.
- If forms are required, the user is not allowed to finalize their registration until forms are completed.
- Administrators can allow users to partially submit information and come back later to finish, depending on the settings you configure.
- You can optionally allow users to cancel a pending submission after your registration is closed, provided Allow users to cancel pending submissions is enabled on the Registration Status settings.
- Pending submissions can be viewed on the Submission Management screen by selecting the "Pending" status in the Registration Status drop down and clicking search.
Complete
- A submission is Complete when a user has finished all required steps: filling in forms, accepting terms, and, if applicable, paying fees.
- “Completion” criteria can vary based on the registration’s policies. For example, you can require full payment for a student’s enrollment to be considered “complete,” or you can allow offline payment to finalize submissions.
- Once complete, users typically cannot make further changes unless certain “Closed” toggles (e.g., Allow users to submit or edit forms) are enabled.
Cancelled
- A submission is Cancelled if the user or administrator explicitly revokes it. This can happen because the student no longer wishes to enroll or you need to remove an incomplete submission.
- Parents can only cancel pending submissions. Once a submission has a Complete status, it can only be cancelled by an administrator.
- Cancelled submissions can be viewed on the Submission Management screen by selecting the "Any" status in the Registration Status drop down and clicking search. A "Cancelled" label will appear on the line items for submissions that have been cancelled.
- Cancelled submissions no longer appear as active; they are effectively removed from the registration process. Depending on your settings, you may allow reactivation or require a new submission instead.
Establishing a Completion Policy
As a school administrator, you can decide which elements must be finished for a submission to be Complete and the registrant to be included in the activity. Common items include:
- All required forms or paperwork submitted.
- Fees fully paid or a payment plan arranged.
- All mandatory fields (e.g., emergency contacts) filled in.
These requirements align with your registration settings such as payment options, required forms, and required emergency contacts.
Tag Descriptors
- Applies to roles: League Administrator, Athletic Director
- Topics: Online Registration
- Scenarios: Submission Management
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